Remote support for industrial performance

Enable better interaction between teams: how digitization dematerializes support for industrial performance.


Data silos in business are common. The proliferation of tools and multiple sites encourage data silos and disperse data. As a result, skills and expertise are not necessarily available on the sites required. It goes without saying that the exchange of data and information between field teams and business experts favors efficiency.

At the same time, team expectations are changing. Data silos and limiting access to information has become a source of frustration. This can lead to losing key people in the company. Simplified access to information is necessary. It also makes a company more appealing.

Simplify access to information

Access to information – anytime, anywhere, for anyone who needs it – in a simple and intuitive way should be the norm these days. At least, that’s what employees expect.

It is essential to break down data silos by:

  • connecting existing tools; and
  • choosing a solution for storing and structuring data from multiple sources before interpreting it into relevant business information.

Data Lake Process is the solution. In SaaS mode, this solution provides constant access to updated data. Data can be accessed from anywhere with a simple connection in compliance with security guidelines.

What’s more, our business approach does not limit user numbers, giving unlimited access to teams.

Making interaction easier

Fastidious file sending every time data is updated to launch new studies is a thing of the past. Data Lake Process improves data interaction in the same way video conferencing tools improve remote communication.



process data lake


It allows for smooth exchange between teams. They have access to the same data library, visualizations, and analysis so they can work together live – even remotely.

Improve decision making

Reducing the number of tools used simplifies work and promotes consistent information sharing among teams. There is less manual data manipulation, making it more reliable and accurate. Decision making is more efficient as a result.

Less travel

By facilitating data exchange, remote support teams can provide stronger assistance to sites with less travel. Likewise, emergency service teams can identify problems before going on site.

Teams only travel when necessary. This makes your business more efficient: less travel costs, less wasted time and less fatigue. It even reduces CO2 emissions to limit the impact on the environment.

In conclusion, digitization is more than just the implementation of tools. It is a genuine opportunity to achieve smoother company processes and make life easier for employees.



Author: Mathieu Cura and Jean-François Hénon